Privacy Policy
At Filter Skin Science, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.
- Non-Personal Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders
- To communicate with you regarding your order or inquiries
- To improve our website and enhance your shopping experience
- To send you promotional materials, newsletters, or other marketing communications (you can opt-out at any time)
- To comply with legal obligations and protect our rights
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.
4. Security of Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal information. You can do this by logging into your account or contacting us directly. If you wish to opt-out of receiving marketing communications, you can follow the unsubscribe instructions included in those emails.
6. Cookies
Our website uses cookies to enhance your experience. Cookies are small files that are stored on your device to help us remember your preferences and analyze web traffic. You can choose to accept or decline cookies; however, declining cookies may prevent you from taking full advantage of our website.
7. Order Cancellation and Refund
Order Cancellation: You can cancel your order directly through your account on our website before the order is shipped. Once the order has been shipped, it cannot be canceled. If your order has already been shipped, you may initiate a return after receiving the product to request a refund.
Refund Policy: Refunds are available for orders canceled before shipment and for returned products that are in their original, unused condition, with all original packaging and accessories. Once an order is canceled or a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a specified number of days.
8. Shipping and Delivery
- Shipping Locations: We currently offer shipping services within India only.
- Shipping Costs: We provide free shipping on all orders across India.
- Delivery Time: Orders are typically processed within [5-7] business days.
- Tracking Information: Once your order is shipped, you can track your order from our website.
- Delayed or Lost Orders: If your order is delayed or appears to be lost, please contact us so we can assist in tracking it down. We are not responsible for delays caused by customs or other unforeseen factors.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the damage. We will arrange for a replacement or refund as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
Filter Skin Science
[[info@filterskinscience.com]]